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A
customer-driven career...
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Melinda Goddard began her career in the
investment business while working toward a
Bachelor’s degree in Economics and an
MBA from the University of Southern
California, where she was graduated
summa cum laude and as a member of Phi
Beta Kappa.
She then assumed increasing sales,
sales training, marketing, and customer
satisfaction responsibilities, including developing and
implementing customer satisfaction measurement systems, leading
a balanced scorecard customer quadrant team, and facilitating
service quality improvements throughout the organization. These
positions were held at Ortho
Diagnostic Systems, a Johnson & Johnson
company, Corning/MetPath Laboratory,
Carter Wallace, Hoffmann-La Roche, and a
marketing communications agency.
In
June 2001, Melinda formed her own business as an independent
consultant to companies likewise committed to achieving results
by delighting their customers.
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