|
|
|
Managing to Improve Satisfaction
and Business Results
|
|
|
|
|
How can best practices help our unique
business?
|
Too often, best practices are confused with
benchmarking. Teams typically visit other businesses in
hopes of applying findings to their circumstances.
Benchmarking visits can also take managers into
other industries to view similar processes in order to
avoid competitive issues. In turn, findings
may be difficult or impossible to apply elsewhere,
and
“best practices”
efforts can fail.
When it comes to service quality, ClienTell
Consulting believes that best practices among
the best people in the same business with the
same customers offer the most relevant,
credible
–
and applicable
–
findings possible.
That is, somebody is doing something that is
delighting customers somewhere! ClienTell surveys can
help you find out who
–
and tell others how they do it
–
to help your
entire organization perform at everyone’s best!
|
|
