ClienTell® Consulting, LLC
 
Survey Design and Management
Results/Recommendations Presentation
        In most businesses, some customers are very satisfied, while others are not. Some things seem to delight customers, and others may seem like the bane of their existence. Some products or services may be creating loyal customers, yet others may be sadly lagging competitive offerings. These contrasts can appear contradictory and paradoxical, especially when both ends of the same scale appear in survey results measuring the same aspect of your business.
        Your organization can benefit from years of experience in survey design and implementation
across market segments, products and services to focus on the greatest opportunities to improve customer satisfaction and therefore, bottom line results.
        Presentations can be tailored to executives, implementation teams
and the entire organization. Each would include: a review of the business rationale for measurement, background on survey administration, and results by segment, product and/or service, region, function or process with specific recommendations for customer-driven change in your business. 
 
Executive Briefing Workshop
ClienTell Survey Design
Documentation/Procedure Manuals
Project Management
Results/Recommendations Presentation
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