|
ClienTell Survey Design
|
|
Based on input from the Executive Briefing Workshop, a
relationship or process survey will be designed to assess
service quality and provide answers to
“why”
customers perceive your support
as they do.
Survey designs
may include:
|
|
■
Target Customer/Client Relationship Satisfaction
|
|
■
Consumer/Patient/Family Satisfaction
|
|
■
Contact Center/Website/CRM Support
|
|
■
Customer Training/Event Satisfaction
|
|
■
Key and National Account Satisfaction
|
|
■
Lost Business/Recovery Assessment
|
|
■
New Business/Installation Satisfaction
|
|
■
On-site Service Satisfaction
|
|
■
Orders/Purchasing Information Support
|
|
■
Strategic/Research Partnership Satisfaction
|
|
...and Employee/Internal Customer surveys
|
