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Process Improvement and Team
Facilitation
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Improvement Team Results
Workshop
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When half your customers seem impressed with
the service they’ve received and the other half
seem ready to leave, it is easy for improvement
teams to decide that customers are simply hard to
please and even harder to understand! Whether it is
the contact center team, a service or product team, or a cross-functional group determined to improve a
complex process
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an Improvement Team
Results Workshop can help put customer
feedback into perspective.
These sessions begin with a briefing about using survey data and
reports to
help identify best practices to establish as the
standard for an entire segment, process or function
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and to gain insights into what to change or avoid. They can also
reveal ways to beat the competition by
“reading
between the lines.”
When the organization is ready to really
listen to customers and act on what you hear, this workshop can jump-start
customer-driven initiatives based on your customers’
feedback.
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