ClienTell® Consulting, LLC
Process Improvement and Team Facilitation
Improvement Team Results Workshop
        When half your customers seem impressed with the service theyve received and the other half seem ready to leave, it is easy for improvement teams to decide that customers are simply hard to please and even harder to understand! Whether it is the contact center team, a service or product team, or a cross-functional group determined to improve a complex process an Improvement Team Results Workshop can help put customer feedback into perspective.
        These sessions begin with a briefing about using survey data and reports to help identify best practices to establish as the standard for an entire segment, process or function
and to gain insights into what to change or avoid. They can also reveal ways to beat the competition by reading between the lines.
        When the organization is ready to really listen to customers and act on what you hear, this workshop can jump-start customer-driven initiatives based on your customers
Improvement Team Results Workshop
Focus Groups and Personal Interviews
Initiative Planning and Implementation
Best Practices Studies and Communications
Rewards Program Development
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