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Process Improvement and Team
Facilitation
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Rewards Program Development/Support |
All too often, employees seem to be
systematically managed and rewarded for things
that ultimately lead to customer dissatisfaction.
Many rewards are also given for cost-cutting
behaviors
–
instead of revenue-generating
customer focus!
When rewards are fully aligned with
customer satisfaction, the profits to fund them typically come
directly from customer loyalty
–
and growth from
customers telling others to choose your business,
instead of your competition. Some companies
use
“factors”
to pay bonuses on customer
satisfaction; some pay specific amounts for team or group goals; and others simply give plaques to
recognize customer appreciation for outstanding
performance.
ClienTell Consulting can help you
recognize your best performers, who delight your
customers and generate your top revenues every
day
–
in keeping with your survey, human
resources policies and related compensation practices.
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