ClienTell® Consulting, LLC
Survey Design and Management
Executive Briefing Workshop

        Successful service quality and customer satisfaction strategies begin with a leadership team with the vision to ask – and the commitment to act.
Executive Briefing Workshops include an overview of the business rationale and potential impact from understanding and aggressively seizing opportunities to increase customer retention and positive Word of Mouth. A preview of the customer satisfaction measurement and management process clarifies the role of leadership and management in a customer-driven business.
        Key managers then participate in a consensus discussion of: target customers, the most effective methods to access respective segments, the scope of products and/or services to be included in the survey and measurement process – and preliminary timelines for actionable results. Recommended workshop timing is 2-3 hours but may be adjusted, as needed.

Executive Briefing Workshop

ClienTell Survey Design
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Results/Recommendations Presentations
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