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Survey Design and Management
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Documentation/Procedure Manuals
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Measuring and managing customer satisfaction
provides the greatest leverage when conducted
as an integral part of the business, just as the
accounting and finance functions. Managing this process begins
with a standardized, systematic approach.
From a timeline of key steps to a procedure manual, ClienTell
can provide customized documentation for your organization. Such
reference tools can ensure process consistency
and reliable results, confidence in comparisons over time, and
support for customer satisfaction
rewards programs, as well as preparation for ISO 9001:2000, a Malcolm Baldrige examination
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or other
industry or regulatory audits.
With a
standardized process, integrating
customer satisfaction measurement into your business can allow for long-term cost control
using an optimal combination of internal and ClienTell support
–
while focusing your primary resources on implementing
customer-driven strategies based on
feedback from this process.
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