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Process Improvement and Team
Facilitation
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Best Practices Studies and
Communications
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Every business has at least a few superstars in
nearly every job category
–
or they wouldn't be in
business at all. Front-line staff typically wield the
greatest impact on overall customer satisfaction, so
the best place to start conducting best practices
studies is often with customer-contact, sales or account teams.
When
conducted with your staff in your business with
your customers, a Best Practices study can bring
the nuances of exceptional customer focus and
professionalism to life for the rest of the
organization. It can highlight those things that
make the best customer
relationships transform your business from being a
vendor to being a partner to your customers in addressing
and often anticipating their needs.
Through
systematic interviewing and disciplined
documentation of service quality standards based on best
practices, ClienTell Consulting can provide
your business with a handbook
–
or update your
Intranet
–
to share your best practices and help
make everyone a superstar!
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