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Service Quality Workshops
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ClienTell Consulting Service Quality Workshops and
modules
can help you orient your entire organization with a strategic
understanding of why customer satisfaction matters, while
empowering participants with best practices, customer recovery
skills
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and process improvement methods to ensure satisfaction. Examples include:
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Customer
Satisfaction Leadership: |
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Customer Satisfaction = Business (Rationale)
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A Systematic Approach to Service Excellence |
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Customer Recovery and Process Improvement
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Professionalism in the Workplace |
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Customer Satisfaction Standards |
Just as Best Practices would be based on the specific findings
from a given client study, customized training modules can be
developed to enhance customer-focused behaviors that impact the
bottom line based on specific needs. These modules may be
delivered by ClienTell Consulting
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or packaged with PowerPoint®
slides and facilitation guides for
“train
the trainer”
programs in larger organizations.
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