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Presentations and Workshops
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Special Events
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One of the most
“special”
events in measuring and managing customer loyalty is to present survey
results to the people who are
ultimately providing value to your customers
– as well as sharing them directly with survey participants.
At planning or staff meetings, sales or annual general meetings, or for
quarterly updates, results presentations with
recommendations and progress reports can accelerate
momentum and focus your entire organization
on your customers. When shared with participants, you can send a
powerful message about listening to needs
–
and your commitment to act on what you hear.
Such meetings also provide an important
forum for customized or
Service Quality Workshops, to make the most
of the training agenda at such events, wherever
and whenever they are held.
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