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About Surveys and Measuring
Customer Satisfaction
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Why do surveys if we can hire
turnkey
services?
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When you establish your own survey team and
improvement process, you bring customer focus
to the heart of your business, just as you
manage using your financial data.
Too often,
turnkey
outsourcing of such a strategic
process is perceived as a
flavor of the month
program that will be gone with the next budget
cuts, so employees often lack motivation to
make the most important changes. An integrated process lets you manage the costs of data collection and
improvement projects
without paying a
mark-up on the same services. A turnkey
vendor needs to make a profit and may
choose or employ more costly data collection services than the
ones you can find
or that you might save by working directly with your customers
to seek their opinions.
With ClienTell Consulting as
your catalyst, you can incorporate your
customers
feedback into your business by learning how to delight
them from an open dialogue with your customers with every
survey. |
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