ClienTell® Consulting, LLC
 
About Surveys and Measuring Customer Satisfaction
How are ClienTell surveys different?
        Most satisfaction surveys are designed with a scale of “check boxes” that ask about a set of “attributes” the business thinks are important to customers. They may have only one comment field at the end – or none at all. And, many are conducted as quick online “pop-ups” or as written “Bingo” cards that are filled in and mailed or left behind.
        Such practices often leave customers saying,
“They never asked about what mattered to me, and they didn’t seem to care why.”
        ClienTell Consulting surveys focus on the
“moments of truth” in the overall experience of doing business with your company, inviting your customer to explain every answer, as if in a dialogue. That is, ClienTell surveys let customers “tell” you their reasons. When you get ClienTell survey results, you not only have objective rankings of satisfaction scores, but you can understand why – with actionable insights into what to do more or to change – in order to ensure future loyalty and bottom-line results!
 
  Why do surveys if we can buy 3rd party reports?
  How can ClienTell help us survey our customers?
  Why do surveys if we can hire "turnkey"services?
  How are ClienTell surveys different?
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